There are common challenges your people will face that require certain skills and personal standards if they are to handle those scenarios properly.
The problem is the choice of words and actions must be enacted during a complicated social situation, not in a training room or when answering quiz questions in a click-through module. In a complicated social situation, the human brain is pulled to rationalize less-than-optimal behavior.
Sexual misconduct, discrimination, abusive behaviors, and failure to report or respond appropriately are all serious problems that fall into one of a few categories your people are likely to face.
The reason problematic behavior is not rare is because complicated social situations are not rare. Not everyone can handle these common social scenarios well without highly strategic training to “set” their gut-level standards of behavior at a deeper level.
An organization can recruit an intelligent and talented person who is qualified in several ways, but is not well-prepared to handle one or more of the following challenges without strategic training: